Five9 health checks, optimization, and implementation support

A Five9 health check, or system audit, is a structured review of your Five9 configuration, routing, IVA, reporting, and licensing. Our Five9 Performance Assessment benchmarks how the platform is actually performing, finds what you pay for but don't use, and gives you a prioritized optimization plan.

A Five9 health check takes about two weeks from the time we receive your completed discovery questionnaire. You get a prioritized action plan showing what to fix in your Five9 configuration, IVA, and routing, and the expected impact on cost, containment, and customer experience.

Pricing depends on the size and complexity of your Five9 environment, so we provide a custom quote after a short scoping conversation. When you move forward with one of our Success Programs, we credit half the cost of the assessment toward that engagement.

Yes. We are a Certified Five9 Implementation Partner with a deep, long-standing relationship with Five9. Our certified, US-based Five9 engineers work on your side, and that relationship helps us advocate for you with Five9.

Yes. We support companies already running Five9 with ongoing admin and engineering help, troubleshooting, configuration changes, reporting, and optimization, acting as the Technical Account Manager (TAM) you wish you had. Many clients retain us after an initial project.

Five9 projects are typically staffed within 24 hours of first contact. The certified engineer who scopes your project is the person who does the work, with no offshore handoffs.

We map what you pay Five9 for against what you actually use, then close the gaps: turning on features you already own, like IVA, Agent Assist, and AI Insights, tightening skills and routing, integrating your CRM, and cutting licenses that aren't pulling their weight.

Yes. We design, build, and tune Five9 IVAs for caller authentication, intent recognition, routing, and self-service. For CCG, our re-engineered Five9 IVA raised authentication from 29% to 70% and saves $445K a year.

Yes. We configure Five9 and Salesforce integrations including screen pops, data dips, click-to-dial, and call logging so agents have full customer context and spend less time on after-call work.

Yes. We run new Five9 deployments and migrations from legacy or other CCaaS platforms, from design and build through testing, cutover, and hypercare.

Before we change anything, we agree on the metrics that matter, such as IVA containment, authentication rate, handle time, abandon rate, CSAT, and cost. Then we measure against that baseline using your Five9 reporting, so you can see exactly what improved.

It depends on the service. Five9 assessments and builds are project-based, while ongoing Five9 support through our Success Programs runs on one- to three-year agreements.

Start with a Five9 Performance Assessment. You'll get specific, prioritized recommendations for your Five9 environment and a clear next step for your goals.