Contact center technology experts. On your side.

Tech Stack Advising is a US-based contact center consulting firm founded in 2021. Our CCaaS consultants provide consulting and support for Five9, NiCE, Genesys, and Zoom, plus contact center AI vendors like Cresta, Simple AI, and Observe AI. We work on your side, and our deep relationships with these vendors let us advocate for you better than you could alone. We find the specific gaps between what you pay for and what you actually use, then align your platform configuration with how your business actually works so you see measurable ROI.

Contact Center consulting is trusted, expert guidance on the technology that runs your customer conversations. That covers evaluating and selecting platforms, negotiating contracts, planning migrations, and configuring and optimizing systems like Five9, Genesys, NiCE, and Zoom so they support your goals.

We start by mapping what you're paying for against what you actually use. From there, we close the gaps: turning on features you already own, tightening routing and IVR flows, integrating your CRM, and cutting spend that isn't pulling its weight. The result is more value from the platform you already have.

Clients typically see lower costs, stronger performance, and a better customer experience. Every recommendation is tied to your business goals, so you know exactly what each change is meant to improve.

It depends on scope. An assessment is a focused engagement, while implementations, migrations, and ongoing optimization run longer. Either way, projects are staffed in 24 hours, faster than any major firm in the industry.

We offer CCaaS platform assessments, technology evaluation and vendor selection, contract negotiation support, migration planning (including Genesys migrations), implementation, IVR redesign, Salesforce and CRM integration, contact center AI projects, and ongoing Five9, NiCE, Genesys, and Zoom optimization.

A platform that runs the way your business does. That means fewer surprises, clear priorities, and measurable gains in cost, performance, and customer experience. It's why we keep 90%+ client retention.

Clients like Cvent, Carrier Enterprise, and the Minnesota Wild describe us as a trusted advisor and a true partner. They point to our expert guidance, our collaborative and transparent style, and the fact that we work alongside their teams, not above them.

We're 100% US-based, and the person who scopes your project is the person who does the work. We keep fewer clients per expert, we're proactive instead of waiting for a ticket, and we're not hunting for the next upsell. We've been delivering results since 2021.

Yes. We design and implement contact center AI, from AI voice bots that contain calls to smarter routing and agent assist, working with AI vendors like Cresta, Simple AI, and Observe AI. We make sure they connect cleanly to your IVR, CRM, and existing call flows.

We agree on the metrics that matter before we change anything, such as containment, handle time, CSAT, and cost. Then we measure against that baseline, so you can see exactly what improved and by how much.

Both. Some clients bring us in for a single assessment or project. Others keep us on as an ongoing extension of their team, working alongside their vendor to keep the platform performing.

No. Our engineers are certified on all four platforms, and as a trusted partner our recommendations are based on what's right for your business. We have deep relationships with each vendor, which lets us advocate for you more effectively than you could on your own.

Start with an assessment of your CCaaS platform. You'll get specific, prioritized recommendations and a clear next step for your goals.