The Trusted Choice for Contact Center Technology Consulting
Certified Five9, Genesys, NiCE, and Zoom engineers who make the platform you already pay for actually work for your business.
Trusted by enterprise contact centers including
Rapid ROI Combined with Strategies for Long-term Growth
We approach every project with a sense of urgency. Projects are staffed in 24 hours, and our first focus is on tactical fixes that get you faster results: turning on features you already own, cleaning up routing, and closing obvious gaps in your IVR.
At the same time, we work with you on a strategic roadmap for your platform, your AI tools, and your vendor contracts, so the gains keep compounding.
"Tech Stack Advising came through for us at a critical time, jumping in to build out our Five9 IVA within 24 hours of first contact."
Brooke Detweiler, Chief Operating Officer, Cost Containment Group
Other firms sell hours and staff accounts with juniors. We keep fewer clients per expert and prioritize the high-impact changes that actually move your numbers.
We pinpoint the real reasons your platform isn't delivering, and give you a clear, prioritized roadmap for sustainable results.
"Insanely skilled people with bleeding-edge expertise ... These are the folks you go to when you want to cut straight through the middle-of-the-pack options and know you'll be taken care of."
Every recommendation is backed by your own data: call recordings, IVR containment, handle time, abandon rate, and license usage. Not gut feelings.
We agree on the metrics that matter before we change anything, then measure against that baseline so you can see exactly what improved.
Comprehensive Business Understanding
We don't just configure software. We learn how your contact center actually runs, then align your platform, CRM, and AI tools to the way your business works.
Our experts give specific guidance on everything from quick fixes to new processes and tools, to platform selection and contract strategy.
"What stood out most was their collaborative and transparent style — they worked alongside us, not above us."
Josh Kielbasa, Director of IT, Minnesota Wild
Unmatched Expertise Across Platforms and Industries
With $100M+ in contact center technology transactions and certified engineers on every major CCaaS platform, we understand what drives results in:
Healthcare and medical services
Credit unions and financial services
Retail and e-commerce
Education and franchise brands
Sports and entertainment
SaaS and technology
A Collaborative Partnership Approach
We're an extension of your team: on your side, deep in the product, and there when you need us. Our deep vendor relationships mean we can advocate for you better than you can alone.
We become an extension of your team, with plans, milestones, and roadmaps that deliver measurable, repeatable results. It's why we keep 90%+ of our clients.
"As our trusted partner, they are instrumental in executing our technology roadmap and delivering significant business value to our contact centers."
Joan Herber, Sr. Business Systems Analyst, Hollister Incorporated
We've helped contact centers with the same problems you have
When contact centers need proven results, they turn to Tech Stack Advising.
Cost Containment Group
Challenge: Callers couldn't authenticate in the IVA, so too many calls landed with live agents.
70% IVA authentication and $445K saved a year
Solution:
Re-engineered the Five9 IVA authentication flow
Rolled out Five9 Agent Assist to shorten handle time
Used AI Insights to find and fix the top call drivers
"They're knowledgeable, transparent, and bring a level of support and integrity that's hard to find these days."
