About Us
Expert, certified contact center consultants. On your side.
Tech Stack Advising is an expert contact center technology consulting firm
Get everything you were sold from the platform you already pay for.
Most contact centers don't have a technology problem. They have a configuration problem. The platform can do far more than it's set up to do, and nobody has the time or the depth to close the gap.
Tech Stack Advising is a US-based team of certified Five9, Genesys, NiCE, and Zoom engineers. We find the gaps between what you pay for and what you actually use, and turn them into measurable ROI.
Trusted since 2021
Measurable contact center results, year after year
- In contact center technology transactions
- $100M+
- Client retention
- 90%+
- To staff a new project
- 24 hrs
- US-based team
- 100%
Our History
Before Tech Stack Advising existed, our founders watched the same story play out again and again: companies bought powerful contact center platforms, went live, and then were left on their own. The vendor's Technical Account Manager was spread across dozens of accounts, and support meant opening a ticket and waiting.
The result was predictable. Customers paid for features they never used. IVRs and routing never caught up with how the business actually worked. And every recommendation seemed to end in an upsell.
In 2021, Tech Stack Advising was founded to fix that. We set out to be the trusted, certified experts that contact centers were always supposed to have: deep in the product, proactive, and on the customer's side, with vendor relationships deep enough to get things done.
"Highly recommend Tech Stack Advising for any Five9 projects."
Why Tech Stack Advising
Nothing beats watching a client finally get everything they were sold.
- We're trusted advisors. Our recommendations follow your goals, and our vendor relationships help us advocate for you.
- The person who scopes your project is the person who does the work. 100% US-based, no offshore handoffs.
- We're proactive, and we keep fewer clients per expert so you get real attention.
Speak With a Contact Center Expert
Give us 30 minutes and we'll show you where your platform is leaving ROI on the table.
Our Team of Experts
The person who scopes your project does the work.
Technical Account Managers
A dedicated point of contact who knows your environment and makes sure every project lands.
Certified CCaaS Engineers
US-based engineers certified on Five9, NiCE, Genesys, and Zoom who build, fix, and optimize your platform.
AI & Integration Specialists
Experts in IVAs, agent assist, and CRM integrations who connect your AI tools to the data they need.
Contact Center Advisors
Vendor-neutral advisors who turn business goals into platform, vendor, and contract decisions.
Our Team
100% US-based, working remotely from coast to coast.
Adam SaadMBA
Founder & CEO
St. Petersburg, FL
Rodd Furlough
Chief Operating Officer
Forsyth, GA
Rohith Kolli
VP AI Engineering & Strategy
Austin, TX
Tiffany LongPMP, CSM
VP Customer Success & Delivery
Atlanta, GA
Jesse NorthingtonMBA
VP, Head of Engineering
Austin, TX
Kayla Philippe
Executive Assistant & Operations Manager
Omaha, NE
Sam Northington
CCaaS Associate Engineer
Austin, TX
Ronnie Padron
CCaaS Engineer
Miami, FL
Josh Chaimowitz
CCaaS Engineer
Tampa, FL
Drew Jackson
Account Executive
Raleigh, NC
Platforms we're certified on
Plus contact center AI from Cresta, Simple AI, and Observe AI. See AI Contact Center Strategy and Roadmap
Over $100MIn Contact Center Technology Transactions. 90%+ Customer Retention.
Trusted by enterprise contact centers to deliver measurable ROI across Five9, Genesys, NiCE, and Zoom.
"Tech Stack Advising came through for us at a critical time, jumping in to build out our Five9 IVA within 24 hours of first contact. The team worked incredibly fast without sacrificing quality. We're so happy with their services that we've decided to retain them on an ongoing basis. Highly recommend Tech Stack Advising for any Five9 projects."
Brooke Detweiler
Chief Operating Officer, Cost Containment Group
"Tech Stack's CX Consulting Service has been invaluable in shaping our customer experience technology strategy. Their expert guidance in technology evaluation and vendor selection has optimized our costs while ensuring strategic alignment with the right partners."
Payam Pirayesh
Vice President, Enterprise Services, Cvent
"Tech Stack isn't just implementing a system, they are empowering our Contact Center transformation. They went above and beyond to provide best practices in leveraging Salesforce Service Cloud with our chosen Contact Center platform to deliver a true omni-channel experience."
Edward Gaffney
SVP Digital and Customer Experience, Carrier Enterprise
"Partnering with Tech Stack Advising ... gave our team the confidence and clarity to make informed decisions throughout our UCaaS and CCaaS transformation. What stood out most was their collaborative and transparent style — they worked alongside us, not above us."
Josh Kielbasa
Director of IT, Minnesota Wild
Find out what's holding your Contact Center back.
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